We had a great talk about how banks are and are not serving us well in the UAE.
The problem is people have no place to turn for help, or to tell their story!
I had a grand talk about how Mashreq Bank froze my account because they thought I had been fired, I had and have not! It took a weekend to sort it out and one day when the bank was open but not interested in solving the problem without more calls from me.
Saad Hakim Mashreq's customer service and public relations point person called Nightline to say sorry! Nice, finally!
And Mr. Saad has offered to help other customers to sort out their problem.
050-811-9923
Give the show a listen there was a lot of advice!
James Piecowye took over Nightline in October 2006 until it was canceled in June 2018. The cast and crew of Nightline decided to keep the show going and this is where James posts the notes.
1 comment:
Emirates Islamic Bank solved my online banking issue. Whooppieee, after four months of struggle, finally it has been resovled. So I guess, next time we have an issue, the best way is talk on radio or write to Editorial column in newspapers or any other media publicity.
According to the manager who called me, oh wait, by the way he apologized to me, it was so good to hear it, anyways, according to him, they take customer issues very serious... i guess when it gets public.
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