This week Andrew talks about Customer Experience and User Experience from his trip to 2 conferences talking tech and CE/UX in the US.
The Show Notes.
Let’s talk about what you learned from the trip!
Chicago customer experience show
Inbound boston
Why GITEX is so important and what we learn.
-High Sierra on a 2011 macbook pro is ok, machine shut down when the update was happening, but I got it sorted thanks to the tech team at ZU.
Why are API’s important?
API
noun
COMPUTING
- a set of functions and procedures that allow the creation of applications which access the features or data of an operating system, application, or other service.
We are in the fourth industrial revolution, where software can replicate value at zero-marginal cost and where data is the new oil. You may remember this story about Microsoft versus IBM in 1981, where IBM let Microsoft manage the operating system (DOS) thinking that the future was selling hardware? This famous negotiation deal that made Microsoft into the behemoth it is today, and was once the most valuable company of all time in 1998?
See also: Making the case for API neutrality
But value is not always where we think, and only people who understand the future will find it. For instance, with the web, the value is in the relation. Google creates value making sense between hypertext links connecting website. Facebook is creating value in understanding the relationships between people. Linkedin does the same with business relations. All of this is done with data and the interrelation of the data.
But with Internet of Things, where is the value? What if I told you the value is in the APIs?
Car manufacturers today have plans on making free cars if users accept to give away all their data to the seller. Soon, car companies will make more money by making sense of where you are and where you’re going. Just imagine, if they can monetize at 20 cents/mile, on 100,000 miles they make $20,000: A free car. For 30 cents/mile, they almost triple their profits and can give the car away.
Data has real value
They can collect and sell drivers’ data, traffic data, micro-location weather data, state of the road data and so on. They can sell ads on the radio or on the GPS with CPCD (Cost Per Change Direction), coupons to restaurants close to your destination, audiobooks to listen in the car — a lot of things to monetize your time and location in your car. Manufacturers will, of course, still try to sell it for some money upfront, but in the end, the price will probably depend on the data you allow to share and will tend toward $0 with competition and time.
By then, all connected hardware will be the same; they will be just data collectors. Google is collecting data through a search bar, Facebook or Linkedin through a web page/mobile app social profile. The next data collection frontier is hardware. Google Home, Alexa, Nest, and Fitbit will be here just to step into your everyday life to know your habits and what you need and how you need it. That is when the real “smart fridge” promise will finally happen, and it will probably be free.
This looks cool.
4 promising open source projects for 2018
This is a great writeup and the headphone jack is gone!
Google launched the Pixel 2 and Pixel 2 XL phones in a move that shows how it aims to embed its artificial intelligence knowhow, be a serious hardware player, and ultimately compete with Apple's iPhone 8 and iPhone X as well as Samsung's Galaxy S8 and Galaxy Note 8.
Toss in smartphones from the likes of Lenovo's Motorola unit and LG and you get a feel for what'll equate one helluva battle. Google's pitch is that it'll win with AI. Google's Pixel will be smarter and more simple in 6-inch and 5-inch versions with three colors: Kinda blue, Black, and Clearly white, according to the company. Pixel 2 will start at $649 and Pixel 2 XL will start at $849.
Read also: Google's new phones take on iPhone X (CNET)
Google CEO Sundar Pichai kicked off the Google Pixel powwow talking about computer vision, machine learning and being AI first. "We deploy machine learning from the ground up," said Pichai.
That AI approach from Google and its second-generation Pixels lands a week after Amazon launched an Alexa barrage with a series of Echo devices. Apple's iPhone event also talked AI, augmented reality, and new features for the next decade.
Read also: 10 best smartphones: Will updated Google Pixel challenge rival flagships? | iPhone 8, iPhone 8 Plus hands-on: Similar design, upgraded specs, svelte finish | Samsung Galaxy Note 8 review: The epitome of a business-first smartphone
Simply put, Google, Amazon and Apple are increasingly in a face-off between mega vendors. The reality though is that hardware is the vessel for AI and "how computing should work." That reality is why Google bought its way back into hardware via a deal with HTC. "Computing should adapt to how people live their lives," said Pichai.
In that view, Pixel and Pixel 2 are just part of a continuum for Google AI. That lineup includes Google Home gear -- Mini and Max -- as well as virtual reality. What's unclear is whether tech buyers will want devices that can blend AI personalities. Note Sonos will integrate Amazo
The Pixel Book!
Pixelbook is available with an Intel Core i5 or i7 processor, up to 16GB of RAM, and up to 512GB of SSD storage. It has two USB-C ports for charging or accessories. If you're using a Pixel smartphone, you can set the Pixelbook to automatically tether data when no Wi-Fi is available.
Alongside the aluminum-body Pixelbook, Google debuted the Google Pixelbook Pen for hand-writing recognition. Google partnered with Wacom for the Pen to make "the fastest stylus experience ever" with only 10ms of latency.
The Pixelbook also has a button that can be used to circle photo or text on the screen. You can look up words, find out more about a picture, add an event to your calendar, and more.
It's not clear how Android apps will support the stylus.
Pixelbook's battery lasts up to 10 hours, and if you run low on juice, 15 minutes of charging gets you up to two hours. Dual speakers, four microphones, and a 720p camera are also found on the laptop.
Google said the Pixelbook starts at $999, while the pen is $99. It's available in US, Canada, and UK on Oct. 31. Google is also offering a $249 protection plan for the laptop at purchase.
Yahoo what happened, 3 billion accounts compromised in 2013!
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